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PRIVACY POLICY



  1. WHO ARE WE? We are “IRONCHIP TELCO, S.L.” and we treat your personal data as Responsible of the treatment. This means that we are in charge of how to use and protect your data.

  2. WHAT DO WE USE YOUR DATA FOR? We will use your data (provided online or through other means), among other purposes, to answer your questions, doubts and suggestions.

  3. WHY DO WE USE THEM? We are entitled to use your data because we have a legitimate interest in answering your questions and satisfying your doubts and suggestions.

  4. WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us and are located inside or outside the European Union.

  5. YOUR RIGHTS. You have the right to access, correct or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to carry it out, as explained in detail below.
    We invite you to read our full  Privacy Policy below to understand in detail the use we will make of your personal data and the rights you have in relation to it.

BEFORE YOU BEGIN...

  • In this Privacy Policy you will find all relevant information that applies to our use of our customers' and users' personal data, regardless of the channel or medium (such as online, phone, or email) you use to interact with us.

  •  We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or the rights you have in relation to your data:

    • We make available to you permanently all the information in this Privacy Policy that you can consult when you deem it appropriate and in addition,

    • You will also find information about each treatment of your personal data  as you interact with us.

  • Some names we will use in this Privacy Policy:

    When we talk about our Platform, we will generally refer to any of the digital or in-person channels or media that you have used to interact with us. The main ones are:

    • our Website: https://www.ironchip.com/

    • phone, mail or email: C/ Espronceda 4 Lonja 48902 - (Barakaldo) – Vizcaya, +34 946 03 94 99 - info@ironchip.net

  • 1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

    The person responsible for the processing of your data is:

    • IRONCHIP TELCO, S.L.

    • Postal address: C/ Espronceda 4 Lonja 48902 - (Barakaldo) - Vizcaya

    • E-mail of the Data Protection Delegate: info@ironchip.net

    • In other words, "IRONCHIP TELCO, S.L." (hereinafter "We"), is the Responsible for the processing. This means that we are responsible for processing and protecting your personal data.



  • 2. FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

    Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to treat some data or others, which in general will be the following, depending on the case:

    • your identification data (for example, your name, surname, language and market from which you interact with us, and contact details, etc.);

    • transactional information..

    • connection and navigation data.

    Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as obligatory, since they are data that we need to be able to give you the service or to give you access to the functionality in question. Please note that if you decide not to provide this information, you may not be able to enjoy these services or features.

    We will treat your personal data for the following purposes:

    PURPOSE + INFO
    1. To attend the requests you make through the channels of Professional Contact and Customer Service We only process personal data that is strictly necessary to manage or resolve your application or request.
    2. Usability and quality analysis for the improvement of our services If you access our Platform, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it, as well as to address the suggestions for improvement that you as a user can send us.


  • 3. WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

    The legal basis that allows us to treat your personal data also depends on the purpose for which we treat them, as explained in the following table:

    PURPOSE LEGITIMATION
    1. Professional Contact and Customer Service We consider that we have a legitimate interest in attending to the requests or queries you make through the various existing means of contact. We understand that the processing of these data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised.
    When you contact us, in particular, for the management of incidents related to the service of IRONCHIP, the treatment is necessary for the execution of the contract of sale.
    When your query is related to the exercise of the rights about which we inform you below, or with claims related to the service of IRONCHIP, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
    2. Analysis of usability and quality We consider that we have a  legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service, as well as to address the suggestions you send us.


  • 4. HOW LONG WILL WE KEEP YOUR DATA?

    The length of time your data is kept depends on the purposes for which it is processed, as explained below:

    PURPOSE CONSERVATION PERIOD
    1. Professional Contact and Customer Service We will treat your data for as long as it is necessary to deal with your application or request.
    2. Usability and quality analysis We will treat your data punctually during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. As well as during the time necessary to attend to your suggestion.

    Regardless of whether we process your data for the time strictly necessary to comply with the corresponding purpose, we will keep them later duly stored and protected during the time in which responsibilities may arise from the processing, in compliance with the regulations in force at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of the personal data.



  • 5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

    In order to comply with the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that support us in the services we offer you, namely

    • technology service providers,

    • providers of customer care related services.

    For the sake of service efficiency, some of the above-mentioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data:



  • 6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

    We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them free of charge by writing an email to our address info@ironchip.net, simply indicating the reason for your request and the right you wish to exercise. In case we consider it necessary to identify you, we may ask you for a copy of a document proving your identity.

    In particular, regardless of the purpose or the legal basis on which we process your data, you have the right to:

    • Ask us for access to the data we have about you.

    • Ask us to rectify the data we already have. In any case, please note that by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them. Any loss or damage caused to the Platform or the person responsible for the Platform or any third party by reason of a communication of incorrect, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide your own personal data, not those of third parties.

    • Ask us to delete your data insofar as they are no longer necessary for the purpose for which we need to treat them as we have informed you above, or insofar as we no longer have the legitimacy to do so.

    • To ask us to limit the processing  of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the time necessary when you may need it.
      Additionally, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

    Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).



  • 7. CHANGES TO THE PRIVACY POLICY

    We may change the information contained in this Privacy Policy at any time. If we do so, we will notify you by various means through the Platform (for example, through a banner or a pop-up). In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage that you will always find it as a permanent point of information on our website.



  • 8. INFORMATION ABOUT COOKIES

    We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with IRONCHIP and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.